Returns management – smooth reverse logistics for smart brands.
Turn smooth returns processing into your competitive edge.
Returns management plays a central role in your logistics strategy and your logistics costs.
With Jolt, you can benefit from the most efficient processing of your returns and keep both main components of returns management under control at all times.
Preventive returns management
We work closely with you and your team to develop measures to avoid returns even before the order has been sent to your customer.
The aim is to reduce the number of returns and thus lower your costs.
Reactive returns management
Returns management has never been easier than with Jolt. You can rely on the efficient processing of all returns and the reintroduction of returned goods into the goods cycle.
With our dashboard, you have full insight into the status of all returns at all times.
Cost-oriented goals of returns management
Our focus is on minimizing the costs associated with processing returns. By optimizing your returns processes, you can reduce your operating costs and improve your profitability.
Customer-oriented goals of returns management
With customer-oriented goals, the focus is on improving your customer satisfaction. An efficient and transparent returns process can help to increase customer satisfaction and strengthen customer loyalty.
Efficient returns management with Jolt.
As soon as we receive a return, we immediately start taking back and carefully processing the returned goods.
Every return reason is meticulously recorded so that you can develop a comprehensive understanding of the reasons for your returns. This enables you to continuously improve your products and services and thus increase customer satisfaction.
The returned goods are thoroughly checked, for example for possible damage or incompleteness. You can specify exactly how the returned products should be classified and further processed. This ensures that only products of the highest quality are returned to the sales process.
Of course, we also offer professional reconditioning of your goods for resale. This naturally includes repackaging in the original packaging to ensure that the product is in its original condition and value.
After reconditioning, the products are put back into storage and booked into your inventory so that they are available to your customers again as quickly as possible. Rejected goods that do not meet your standards are either sent to you collectively or disposed of in accordance with local environmental regulations.
From storage to returns – all processes managed centrally from one single source.
Our range of services extends from goods receiving to efficient returns logistics – an integrated solution for your unlimited growth.
Reception of goods
With us, there is no 08/15 inbound, but real quality assurance when goods are received at the warehouse.
Warehousing
After returns are inspected and logged into our system, they’re immediately placed back into secure, organized storage within our Tampa warehouse. We update your inventory in real time, ensuring returned items are accurately tracked, fully accounted for, and ready for future orders. Our controlled warehousing environment keeps your products safe while maintaining a smooth transition back into your fulfillment cycle.
Pick and Pack
Once your returned items are received and processed into our system, we quickly route them back into your active inventory. Our team verifies condition, updates stock levels, and prepares items for immediate fulfillment. Each order is then picked with accuracy and packed with care to ensure a seamless transition from return to ready-to-ship.
Shipping
After items are restocked and orders are packed, our shipping workflow takes over. We select the most efficient carrier service, generate labels, and dispatch orders directly from our Tampa facility. With everything updated in real time, returned products move effortlessly back into your fulfillment pipeline and out to your customers without delays.
Specialized returns management for your industry.
We know that returns processing is not always the same. That’s why we have designed our high-performance logistics system to cover a wide range of industries.
FMCG
Fast moving consumer goods, fast moving returns processing.
Benefit from fast and efficient returns processing, quality controls and reprocessing.
With customized processes that are 100% adapted to your returns guidelines.
Food & Beverages
With Jolt, you can easily and cost-effectively dispose of returned food or have it sent to you in bulk.
Food and drinks in sealed, tamper-proof packaging can of course also be professionally processed and returned to your stock on request.
Strict quality controls ensure that only first-class goods are returned to stock.
Fashion
Due to the high return rates and complex reprocessing, fashion returns in eCommerce are considered particularly challenging.
At Jolt, experienced fashion logistics experts in specialized warehouses handle your returns.
Stain removal, repairs, ironing – no problem with the equipment and expertise in our warehouse network.
Cosmetics
The products returned by your customers will be disposed of properly by us or sent to you collectively.
Unopened and undamaged cosmetic products with an intact seal can of course be processed by us on request and returned to your stock.
We take care of a detailed quality check and repackaging of your products for a quick return.
Consumer electronics
Take advantage of a warehouse specializing in consumer electronics with highly trained and experienced employees.
They take care of functional checks, repairs and the safe repackaging of your products so that they are quickly available again.
Take your fulfillment to the next level. With Jolt.
Gone are the days when operational inefficiencies slow down your growth. We work with you to design the perfect warehouse and distribution network for your logistics.
Frequently asked questions about returns management.
What are the reasons for returns?
The exact reasons for returns can vary depending on the company and product. However, common reasons can be: wrong size, wrong product, the product does not meet expectations, the product is damaged or defective, delivery has taking too long, or the customer has changed their mind.
What technologies and systems does Jolt use to optimize the returns process?
We have developed an integrated logistics software that coordinates and monitors inbound and outbound logistics. With universal data visibility and automated processes, you can always track your returns in real time while we ensure smooth data exchange between your sales channels, the returns portal, and our logistics network. That allows you to make the right decisions for your supply chain management.
How is the quality of the returned items checked?
Checking the quality of returned items depends on your specifications. It is usual for a team or an automated system to check the returned items for damage or defects before they are put back into storage.
How does Jolt support the restocking and reuse of returned products?
Thanks to our extensive logistics network, we can provide you with a warehouse that specializes in the typical needs and requirements of your product range. In close cooperation with our partners, we continuously optimize your returns management and ensure that inefficiencies are identified and eliminated, for example in the preparation or restocking of goods.
How quickly are returns processed and added back to stock?
There is no general answer to how long it takes for a product to be returned to stock. The duration depends on many factors, such as the efficiency of returns management in the warehouse, the difficulty of reconditioning, your requirements, etc.
Generally speaking, the simpler the product and the returns specifications, the faster. In the case of such products, the return is usually posted back to stock on the same day the return is received.
