1. Identity and Contact Details of the Data Controller

Jolt Fulfillment LLC is the data controller responsible for processing your personal information.

Data Controller:
Jolt Fulfillment LLC
2780 E Fowler Ave. #302, Tampa, FL 33612 United States
Email: support@joltship.com
Website: https://joltship.com

As the data controller, we determine the purposes and lawful bases on which your personal data is processed.

2. Contact Details of the Data Protection Officer (DPO)

For any questions regarding this Privacy Policy, data protection, or exercising your rights, you may contact:

Data Protection Officer:
Email: privacy@joltship.com

Mailing Address: 2780 E Fowler Ave. #302, Tampa, FL 33612

3. General Information on Data Processing

3.1 Categories of Personal Data Collected

We may process the following types of personal data:

A. Data Provided Directly by You

• Name
• Email address
• Phone number
• Company name
• Billing and shipping details
• Inventory and business information related to service requests
• Payment information (processed securely via third-party payment provider) 

B. Automatically Collected Data

• IP address
• Browser type and version
• Device identifiers
• Operating system
• Geographic location (approximate)
• Referring URLs
• Date and timestamps
• Pages visited 

C. Data from Third-Party Sources

• Social media networks
• Advertising networks
• Business directories
• Public records
• The third-party WMS platform you interact with
• Marketplace platforms (if integrated) 

3.2 Purposes of Processing

We use personal data for:

A. Website operation and functionality

To load pages, secure access, optimize user experience, and prevent fraud.

B. Contract fulfillment

To supply 3PL services including receiving, warehousing, pick and pack, shipping, reporting, and returns.

C. Communication

To respond to inquiries, provide customer service, and send account updates.

D. Marketing

To send newsletters, service updates, and promotional content when consent is provided.

E. Analytics

To understand website performance, improve services, identify growth opportunities, and optimize operations.

F. Security and compliance

To prevent unauthorized access, detect malicious activity, and meet legal obligations.

3.3 Legal Grounds for Processing

Depending on the jurisdiction, legal bases may include:

• Contract performance
• Consent
• Legitimate interest
• Legal obligation 

3.4 Data Retention

We retain personal data only as long as necessary for:

• Fulfilling services
• Legal or regulatory requirements
• Resolving disputes
• Ensuring security and fraud prevention 

Retention periods vary by data category.

4. Rights of the Data Subject

You may have the following rights depending on your jurisdiction (GDPR, CCPA, state privacy laws):

4.1 Right to Access
You may request a copy of your personal data processed by Jolt.

4.2 Right to Rectification
You may request correction of inaccurate or incomplete information.

4.3 Right to Erasure (“Right to be Forgotten”)
You may request deletion of your personal data when legally permissible.

4.4 Right to Restrict Processing
You may request that we temporarily or permanently limit processing of your data.

4.5 Right to Data Portability
Upon request, you may receive your data in a structured, machine-readable format.

4.6 Right to Object
You may object to processing carried out for marketing or legitimate interests.

4.7 Right to Withdraw Consent
If processing is based on your consent, you may withdraw it at any time.

4.8 Right to File a Complaint
You may lodge a complaint with your local data protection authority.

Requests should be sent to: privacy@joltship.com

5. Provision of Website and Creation of Log Files

5.1 Log Files Collected
We automatically gather server log data necessary to display the website, ensure functionality, and maintain security.

Collected data includes:

• IP address
• Browser type/version
• Operating system
• Referrer URL
• Hostname of accessing system
• Timestamp of request 

5.2 Purpose
Log data is used for:

• Site delivery
• Security forensics
• Troubleshooting
• Fraud diagnosis
• Performance optimization 

5.3 Storage Duration
Log files are stored for a limited period, then deleted unless required for investigation or compliance.

6. Use of Cookies

6.1 Types of Cookies

• Essential cookies – Required for basic functionality
• Analytics cookies – Aggregate website usage data
• Preference cookies – Store user settings
• Marketing cookies – Measure campaign effectiveness 

6.2 Third-Party Cookie Providers May include:

• Google Analytics
• Advertising networks
• Social media platforms

6.3 Managing Cookies
You may disable cookies in your browser settings.
However, some features may not operate correctly when disabled.

7. Newsletter

7.1 Subscription Data
When signing up for our newsletter, we may collect:

• Name
• Email
• Company information 

7.2 Double Opt-In (If Implemented)
We may send a confirmation email to verify subscription.

7.3 Unsubscribe
Each newsletter includes a link to unsubscribe at any time.

8. Contact Form

When you contact us through forms on the website, we collect:

• Name
• Email
• Phone number
• Company
• Message details 

This data is stored to respond to your inquiry and support communication.

9. Corporate Web Profiles on Social Networks

We maintain profiles on Facebook, Instagram, TikTok, YouTube, LinkedIn, and other platforms.

Jolt Fulfillment maintains corporate profiles on various social networking platforms to communicate with customers, provide information about our services, and engage with our community. These platforms include, but are not limited to:

• Facebook
• Instagram
• Twitter (X)
• LinkedIn
• TikTok
• YouTube 

Please note that when you interact with Jolt Fulfillment on any of these platforms, your personal data may also be processed by the respective platform provider. Jolt Fulfillment has no control over how these companies collect, store, or use your personal data. Each platform operates under its own Privacy Policy and data handling practices.

9.1 X formerly known as Twitter (X) Corporate Profile

Provider:
X Corp.
1355 Market Street, Suite 900
San Francisco, CA 94103, USA
Website: https://twitter.com/privacy

Jolt Fulfillment uses its Twitter/X profile for:

• Sharing announcements
• Posting updates about our services
• Providing company news
• General communication with users 

If you interact with our profile (e.g., by liking, commenting, replying, or sharing), you may make your personal data (such as your username, display name, profile picture, or content you post) publicly visible.

Because Twitter/X independently determines how it processes user data, Jolt Fulfillment cannot control or influence the scope or purpose of Twitter’s data processing.

We use our corporate profile strictly for communication, marketing, and customer service related to our business operations. Any personal data we see on Twitter/X is visible only because you choose to make it public on the platform. We do not store this data in our own systems unless you directly contact us with a request or inquiry.

For more information on how Twitter/X processes personal data, please review their privacy policy:
https://twitter.com/privacy

9.2  Facebook Corporate Profile

Primary Controller:
Meta Platforms, Inc.
1 Meta Way
Menlo Park, CA 94025, USA

US Website: https://www.facebook.com/privacy/policy

Jolt Fulfillment operates a Facebook business page for communication and marketing purposes. When you visit or interact with our page, Facebook may place cookies or tracking technologies on your device, regardless of whether you have a Facebook account.

As a U.S. business, Jolt Fulfillment:

• Does not receive personal data directly from Facebook beyond what is publicly visible on your profile.
• Does not control Facebook’s data collection practices.
• Does not influence what data Facebook collects, how long it stores data, or whom Facebook shares data with. 

We may view aggregated analytics (“Facebook Page Insights”) provided by Facebook. These insights show anonymized, statistical data about interactions with our page, such as audience demographics, reach, engagement, and device information. We do not receive any personally identifiable information through Page Insights.

Your Responsibility When Interacting With Our Page

If you choose to comment, send messages, upload content, or otherwise interact on our Facebook page, you may make personal data such as your:

• Name
• Profile image
• Comment text
• Public posts 

publicly visible to us and to other users.

We do not store this data outside of Facebook unless you directly contact us to initiate a conversation regarding our services.

For information about how Facebook handles your personal data, please review Meta’s Privacy Policy:
https://www.facebook.com/privacy/policy

9.3 Instagram Corporate Profile

Provider:
Meta Platforms, Inc.
1 Meta Way
Menlo Park, CA 94025, USA
Instagram Privacy: https://privacycenter.instagram.com/policy

Jolt Fulfillment uses its Instagram account to:

• Showcase services
• Share company updates
• Publish product or warehouse content
• Communicate with followers and customers 

If you interact with our company profile (comments, messages, likes, tags), you may make personal data publicly visible. Like Facebook, Instagram determines how your personal data is processed and used. Jolt Fulfillment has no control over Instagram’s processing activities, cookies, or tracking technologies.

We do not collect or store data from Instagram users unless you directly message us in a business context.

9.4 LinkedIn Corporate Profile (Professionally Oriented Network)

Provider:
LinkedIn Corporation
1000 W Maude Ave
Sunnyvale, CA 94085, USA
Privacy Policy: https://www.linkedin.com/legal/privacy-policy

Jolt Fulfillment maintains a LinkedIn company page used for:

• Professional networking 
• Recruitment 
• Sharing updates and insights 
• Communicating with industry professionals 

If you choose to interact with our LinkedIn profile, any personal data you choose to post (e.g., comments, endorsements, likes) becomes visible to us and other users. We do not download or store this data unless it is voluntarily provided to us for business communication (such as job applications or client inquiries).

As with other platforms, Jolt Fulfillment has no control over LinkedIn’s data collection or processing.

9.5 How Jolt Fulfillment Uses Social Media Data

We use our social profiles to:

• Communicate with existing customers and potential customers
• Share updates, promotions, and service-related content
• Provide customer service
• Respond to direct inquiries
• Enhance brand visibility 

All interactions on social platforms occur on a voluntary basis.
Users may choose whether to share personal information publicly.

We do not store, analyze, or transfer personal data obtained through social media interactions unless you directly provide information for business purposes (e.g., inquiries about services).

9.6 User Rights for Social Platform Data

You may exercise your rights by contacting:

Jolt Fulfillment – Privacy Department
privacy@joltship.com

You may request, depending on your jurisdiction:

• Access to your personal data
• Correction or deletion
• Limitation or objection to processing
• Withdrawal of consent (where applicable) 

To exercise rights related directly to platform data (cookies, ad tracking, account settings), you must contact the social network provider, not Jolt Fulfillment.

9.7 Important Notes for U.S. Users

Social media companies operating in the U.S. handle data under:

• Their own platform privacy policies
• U.S. federal laws
• U.S. state laws (including those for California, Colorado, Virginia, Florida, and other privacy jurisdictions) 

Jolt Fulfillment does not have access to:

• Data collected by social networks for advertising
• Behavioral or interest profiling data
• Internal analytics generated by these platforms
• Private messages unless voluntarily sent to us 

9.8 Storage and Deletion

Any personal data visible to Jolt Fulfillment through social media:

• Remains stored only within the platform itself.
• Is not copied or stored on our internal systems unless you initiate direct communication with us for business purposes.
• May be deleted at any time by removing your content or contacting the platform directly. 

10. Use of Corporate Profiles on Professional Networks

Professional platforms include:

• LinkedIn
• Indeed
• B2B directories
• Partner marketplaces 

We may process publicly available business information or direct messages received.

11. Hosting

Our website is hosted by a third-party hosting provider.
Personal data stored on our website is processed under contractual data protection guarantees.

We ensure:

• Secure connections (HTTPS)
• Encrypted data storage (where possible)
• Firewall and intrusion protection 

12. Registration

If you register for:

• A client account
• A WMS portal login
• A newsletter profile 

We collect:

• Email
• Password (encrypted)
• Company details
• Platform preferences
• Order-related metadata 

This data enables access to your dashboards and services.

13. Content Delivery Networks (CDNs)

To deliver fast load speeds, we may use CDNs which process:

• IP addresses
• Browser information
• Access times
• CDN cache logs 

CDNs are necessary for performance and stability.

14. Usage of Plugins

Our website may use plugins such as:

• Social media sharing buttons
• Embedded videos
• CRM forms
• Chat widgets
• Analytics scripts
• WMS integration widgets 

Plugins may process:

• IP addresses
• Interaction data
• Device and usage data 

Third-party plugin privacy policies apply as well.

15. Use of Third-Party Shipping + WMS Platform

Jolt uses a third-party Warehouse Management System (WMS) to operate its fulfillment services.

15.1 How the WMS Handles Data

The WMS platform may process:

• Order details
• Inventory information
• Shipment data
• Tracking numbers
• Customer shipping addresses
• Performance metrics 

15.2 Jolt’s Relationship With the WMS

• We are not owned by the WMS provider
• We are not legally affiliated with them
• The WMS is solely a software tool used to provide services
• The WMS has its own privacy policy and data handling rules 

15.3 WMS Issues

Jolt is not responsible for:

• WMS outages
• WMS tracking errors
• Data inaccuracies caused by the WMS
• Delays related to WMS syncing
• Technical platform failures 

We will, however, provide reasonable assistance in resolving WMS issues that impact client operations.

16. Data Security

We use administrative, technical, and physical safeguards including:

• TLS/SSL encryption
• Access controls
• Employee confidentiality agreements
• Secure hosting
• Password hashing
• Routine audits 

No system is completely secure, but we strive to maintain industry-leading security practices.

17. Third-Party Access & Data Sharing

We may share data with:

• Carriers (for shipping)
• WMS providers
• Payment processors
• Analytics providers
• Email marketing services
• Hosting providers

All third parties are contractually bound to process data only according to our instructions.
We do not sell personal data.

18. International Data Transfers

Some personal data may be transferred outside the U.S.
When this occurs, we ensure appropriate safeguards such as:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions
• Encryption and secure protocols 

19. Changes to This Privacy Policy

We may update this policy from time to time.
The newest version will be posted on joltship.com.
Continued use of our website after updates constitutes acceptance.

20. Contact Information

For all privacy-related inquiries:

Jolt Fulfillment – Privacy Department
Email: privacy@joltship.com
Website: https://joltship.com
Address: 2780 E Fowler Ave. #302  Tampa, FL 33612